If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a full refund of the purchase price, minus the shipping and handling charges.
Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped. Shipping charges are the responsibility of the customer for any returns of unwanted items.
Return Address
Thai Teak Exporters
4281 Express Lane Suite N2463
Sarasota, FL 34249
Return Policy
- All returns must include a completed RMA Form (PLEASE NOTE: returns that do not contain a completed RMA form will be subject to delays.)
- Merchandise must be returned within 30 days.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Please Note: Shipping and handling charges are not refundable.
- Final Sale items may not be returned.
- Please note we do not process exchanges. If you’d like to re-order your product(s) in a different size/color or order a new item entirely, please place a new order.
- Cover or remove any original mailing address label or carrier barcodes from package.
- Ship your package using a track able shipping method. Thai Teak Exporters cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
Refunds & Processing Time
If your package arrives at Thai Teak Exporters within the 30-day timeline specified above, please allow 20 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
- You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Thai Teak Exporters.
- Need a Different Size/Color? We do not offer merchandise exchanges in the traditional sense. You’ll get the right size or color most fast if you simply place a second order. Once we receive your return, we’ll credit your account.
INTERNATIONAL RETURNS
Return Policy
- All returns must include a completed RMA Form (PLEASE NOTE: returns that do not contain a completed RMA form will be subject to delays.)
- Merchandise must be returned within 30 days.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Please Note: Shipping and handling charges are not refundable.
- Final Sale items may not be returned.
- Please note we do not process exchanges. If you’d like to re-order your product(s) in a different size/color or order a new item entirely, please place a new order.
- Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.
- Ship your package using a track able, insured shipping method. Thai Teak Exporters cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
- Please send your return to:
Return Address
Thai Teak Exporters
4281 Express Lane Suite N2463
Sarasota, FL 34249
Refunds & Processing Time
If your package arrives at Thai Teak Exporters within the 30-day timeline specified above, please allow 20 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Thai Teak Exporters.